Orders are processed and dispatched within 24–48 hours of being placed. Delivery timelines vary based on your location, but most orders across India are delivered within 3–7 business days.

Every order is carefully packed and tracked from our warehouse until it reaches your doorstep

Once your order is successfully placed, you'll receive an order confirmation by email and WhatsApp, including your order number and purchase details.

After your order is dispatched, we'll send your AWB number and tracking link via WhatsApp, so you can follow your shipment every step of the way.

If you don't receive your confirmation within a few minutes, please check your spam folder or contact our support team.

As soon as your order is shipped, you'll receive your AWB number and tracking link on WhatsApp, along with a shipping confirmation email.

If you need any assistance tracking your shipment, simply contact our support team and we'll be happy to help.

If your order hasn't been dispatched yet, we'll do our best to update your shipping address.

Please contact us as soon as possible with your order number and the correct delivery address. Once an order has been shipped, we're unable to make changes to the delivery address.

Orders may be cancelled before they are dispatched.

To request a cancellation, contact us immediately with your order number. Once an order has been shipped, it can no longer be cancelled.

We accept secure payments through:

• 
  UPI
  
• 
  Credit Cards
  
• 
  Debit Cards
  
• 
  Net Banking
  
• 
  Popular Digital Wallets
  
  
  

Available payment options will be displayed during checkout.

Currently, fHair ships across India only.

We're working towards expanding our delivery network internationally in the future.

For hygiene and safety reasons, opened or used haircare products cannot be returned or exchanged.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photographs of the item.

After verification, we'll arrange a replacement or exchange a refund where applicable.

We sincerely apologize if this happens.

Please contact us within 48 hours of receiving your order, along with your order number and clear photographs of the product and packaging.

Our team will review the request and arrange a suitable replacement or refund.

Yes. fHair products are thoughtfully formulated for the needs of hair and scalp and are suitable for a wide range of hair types and textures.

Each product page provides recommendations to help you choose the right product for your hair concerns.

Many fHair formulations are suitable for colour-treated and chemically treated hair.

Please refer to the ingredient list and product description on each product page for specific recommendations.

Yes.

The same professional formulations trusted by the experts at Florian Hurel Hair Couture & Spa are available for you to use at home, bringing the salon experience into your daily routine.

Each product page includes guidance on hair type, concerns, and recommended usage.

If you'd like personalised recommendations, our team will be happy to assist you.